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FAQ’S

How can we help you

Have your own questions? support@bitekchain.com
  • 01. WHAT IS BITEKCHAIN?
    Bitekchain is a leading cryptocurrency trading and portfolio management company that delivers a broad range of financial services across investment banking securities, investment management and trading services to a large and diversified client base that includes private corporations, financial institutions, governments and individuals.
  • 02. WHY SHOULD I TRUST BITEKCHAIN?
    • Here at Bitekchain, we apply 100% proper risk management strategies and top notch security standards for the protection of our clients data and funds, which is totally encrypted and confidential.
    • We maintain bank level security, which is continually and independently tested and audited, and also reinforced by an ongoing training of all of our experts.
    • Our security system includes preventative measures, and other legal verification procedures. These are specifically designed to ensure that we are protecting our clients account from any unauthorized access, as the security of our clients account is our highest priority.
  • 03. WHY SHOULD I TRADE WITH BITEKCHAIN?
    • Cryptocurrency exchanges are built for all traders, but these exchanges have failed to provide reliable trading solutions to investors who are willing to get started with the cryptocurrency industry.
    • With Bitekchain, you can utilize the power of cryptocurrency trading in a simple and more secure way, no matter where you are, in just a few clicks.
  • 01. HOW CAN I CREATE AN ACTIVE ACCOUNT?
    Opening an account with us is very easy and will take less than a minute. You simply need to fill out the sign-up form, with all the required information displayed on the registration Page.
  • 02. WHAT PAYMENT METHODS DO WE ACCEPT?
    Our goal is to provide the most compatible payment methods and local currencies, so that trading is accessible for all investors with no hassles.
    • At the current time, you can trade using popular cryptocurrencies such as; BTC, ETH, USDT, BCH, TRX or DOGE.
  • 03. IF I NEED HELP, WHO DO I TALK TO?
    • If you are facing issues with any of our services and you do not find the solution in our FAQ section, please do not hesitate to get in touch with our Online Customer Support Team.
    • Here are the different options available to you:
    - Email us at: support@bitekchain.com
    - Send a message request via our Help Center or the Live Chat.
    • We’ll be happy to answer your questions, as we are online and always ready to help.